At BPM, your privacy is important to us. We are bound by the Privacy Act in relation to the personal information you give us, and we adhere to the Australian Privacy Principles in our dealings with your personal information. This Policy applies to Bayside Project Management Pty Ltd and related companies (“BPM”) and was last updated in July 2016.
What information we collect
In the course of our functions and activities, BPM collects personal information about subscribers, people who request information about our products and services. The information we collect would generally include your name, email address, phone number and other contact details, and details of your service preferences and interests.
Why we collect the information
We use the personal information we collect to provide the information and services you have requested, to undertake market analysis and research, and for our other business-related purposes. In addition, unless you ask us not to, we may use the information to update you about our programmes and services, and to inform you about products, services and events of other organisations in which you may be interested. If we do not have your correct information, we may be limited in our ability to contact you and meet your service requests.
Where we collect the information
We generally collect personal information about you directly from you, or from a person acting on your behalf, when you provide information in relation to a request for information or purchase. Accordingly, we collect information from telephone, email (electronic), face-to-face, via social media and online platforms and written communications we have with you. When you use a BPM website or mobile application, the site or application may automatically collect information such as the IP address of your device, type of browser and your use of the website or application using “Cookies” and similar technologies.
Disclosure of personal information
We understand how important it is to keep your information private, and so we only disclose your personal information to third parties in certain limited circumstances. Organisations to which we may disclose information include BPM related companies, and any consultants, advisers and service providers we work with. We do not provide your information to third parties for them to use to market their products and services to you.
Management of personal information
We take reasonable steps to ensure that all personal information held by BPM is kept securely, both in a physical and electronic form, and to protect the information from unauthorised access, modification and disclosure, and from loss and misuse. We take reasonable steps to ensure that personal information which is no longer required for any lawful purpose, is destroyed or permanently de-identified. Where you receive electronic marketing communications from us, you may opt out of further marketing communications by following the opt out instructions we provide in the communication.
Access to and correction of personal information
We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and relevant. If you believe that we hold incorrect, incomplete or irrelevant information about you, please notify us and we will try to update the information as soon as possible. You may access your information held by us (subject to some exceptions allowed by law), without charge. If you would like to know what information we hold about you please contact our office on email@example.com. For security reasons, you may be required to put your request in writing.
Queries, concerns, complaints?
Providing a good customer experience is important to us. If you have any queries, or believe that BPM has breached your privacy rights in any way, please contact our office on +613 9555 9821 or email us at firstname.lastname@example.org. We will try to satisfy any questions or concerns that you have. If we do not answer your concerns to your satisfaction you have the right to make a complaint to the Australian Information Commissioner, at www.privacy.gov.au or on 1300 363 992.